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Navigate IVR Systems
Automate navigation through complex phone menus
Empower your AI voice agents to navigate Interactive Voice Response (IVR) systems by automatically pressing the correct digits to reach the right destination.
Key Benefits
- Save time by quickly navigating through complex IVR menus
- Reduce customer frustration with automated menu navigation
- Ensure consistent routing to the correct department every time
- Handle multi-level IVR systems with ease
- Adapt to changes in IVR systems with adjustable navigation paths
How It Works
Digit Detection & Response
Detect IVR prompts and automatically press the correct digits based on predefined navigation paths.
Dynamic Path Selection
Choose different navigation paths based on the purpose of the call or customer needs.
Wait Time Handling
Intelligently wait for prompts and handle unexpected delays or responses in IVR systems.
Custom Sequence Creation
Easily create and modify custom navigation sequences for any IVR system through a simple interface.
Integration Example
// Example code for integrating this feature
import { JibuClient } from 'jibu-sdk';
// Initialize the client with your API key
const jibu = new JibuClient({ apiKey: 'your-api-key' });
// Use the feature in your application
async function setupAgent() {
const agent = await jibu.agents.create({
llmModel: "gpt-4",
voice: "shimmer",
// Feature specific configuration
transferConfig: {
enableTransfer: true,
transferPhone: "+15555555555",
transferMessage: "Transferring you to a human agent now."
}
});
return agent;
}Ready to transform your call operations?
Get started today with our free tier or schedule a demo to see how Jibu AI can work for your specific business needs.
What you'll get:
- Personalized platform walkthrough
- Tailored solution for your use case
- Implementation guidance from experts
- Customized pricing based on your needs