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Call Transfer Feature
Seamlessly transfer calls with handoff messages
Enable your AI agents to warm transfer calls to human agents with context handoff messages, ensuring no information is lost during the transition.
Key Benefits
- Maintain context and continuity during transfers
- Customizable handoff messages for agents
- Supports multiple transfer paths based on caller needs
- Works with both AI-to-human and AI-to-AI transfers
- Flexible transfer triggering based on sentiment, keywords or caller request
How It Works
Warm Transfers
Provide context to the next agent with custom handoff messages that summarize the conversation.
Multiple Transfer Routes
Set up different transfer paths based on department, query type, or urgency level.
Smart Transfer Triggers
Automatically initiate transfers based on customer sentiment, specific keywords, or explicit requests.
Real-time Context Sharing
Share conversation details, customer needs, and relevant information with the next agent.
Integration Example
// Example code for integrating this feature
import { JibuClient } from 'jibu-sdk';
// Initialize the client with your API key
const jibu = new JibuClient({ apiKey: 'your-api-key' });
// Use the feature in your application
async function setupAgent() {
const agent = await jibu.agents.create({
llmModel: "gpt-4",
voice: "shimmer",
// Feature specific configuration
transferConfig: {
enableTransfer: true,
transferPhone: "+15555555555",
transferMessage: "Transferring you to a human agent now."
}
});
return agent;
}Ready to transform your call operations?
Get started today with our free tier or schedule a demo to see how Jibu AI can work for your specific business needs.
What you'll get:
- Personalized platform walkthrough
- Tailored solution for your use case
- Implementation guidance from experts
- Customized pricing based on your needs